Cancellation & Refund Policy
Self Love Raves & In Person Events: All tickets are non-refundable. However, if the event is sold out and there is a waitlist, you may have the opportunity to sell your ticket to someone on the list. To arrange this, please contact us at caroline@djflourish.co.uk at least 72 hours before the event, and we will assist with the resale. After this 72-hour window, this option will no longer be available. Alternatively, you are welcome to sell or gift your ticket to someone you know.
Private Bookings: Upon booking, and invoice will be sent, and payment is due within 14 working days. Cancellations for private bookings are subject to the following refund schedule:
Merchandise: If you are not completely satisfied with your purchase, you can return the item for an exchange within 14 days of receipt. Please note, the return postage cost of £3.75 is the responsibility of the customer. Items must be returned in their original condition. To arrange an exchange, please contact us at caroline@djflourish.co.uk
Online Courses: We want you to be fully satisfied with your purchase. If, within 30 days of enrolling in the course, you feel that the content is not right for you, you can request a full refund. Refund requests must be made within 30 days of purchase, and no refunds will be provided after this period.
Substack Subscription: You can cancel your subscription at any time through the Substack App. Please note that cancellations will prevent you from accessing future content, but no refunds will be issued for the current billing period. If you cancel. you will retain access to your subscription until the end of the billing cycle.
For any questions or assistance, feel free to contact us at caroline@djflourish.co.uk
Mental & Emotional Wellbeing Disclaimer
taking part in our raves, courses, and events is an investment in your mental, emotional, and physical well-being. While these experiences are designed to be uplifting and transformative, as you delve deeper into your journey towards your True self, you may encounter life changes or have past trauma surface. This is a natural part of personal growth, though it can sometimes be uncomfortable or difficult to navigate alone.
It’s important to recognise that these events and experiences are not a substitute for counselling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment.
Whiel we are here to support you, we encourage you to take responsibility for your won emotional and mental health, and seek professional help if needed during your journey.
Confidentiality & Data